The Wisdom of Crowds: Why the Many Are Smarter Than the Few and How Collective Wisdom Shapes Business, Economies, Societies and Nations, by James Surowiecki.
I just finished this book and found it thoroughly fascinating. It's full of studies, anecdotes and insights that I never imagined, but in retrospect make perfect sense. There's no need for me to go into a critique here, because it's a fairly well-known work by now and plenty has been written on it. I would recommend it to just about anybody, but especially to people in management.
Wikipedia has a decent summary here. This is the Amazon link. And Salon has a thorough critique here.
Check it out. Enjoy.
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